>> Dear Customer as per Govt regulation, sending commercial/promotional sms will lead to disconnection of your service if you are not registered as a Telemarketer.

>> Customers registered on DND may lodge a complaint regarding receipt of unsolicited commercial/promotional communications by sending SMS to 1909 in the specified format: "the unsolicited commercial or promotional communication, XXXXXXXXXX, dd/mm/yy" Where XXXXXXXXXX - is the telephone number or header of the SMS, as the case may be, from which the unsolicited commercial communication has originated.

>> Please do not to respond to missed calls from unknown international numbers with prefix other than +91 or calls/SMS about winning prizes/ lottery as these may be fraudulent calls.

Prepaid:

As per govt. regulations w.e.f 22nd March '13, for connections without any usage (voice/video calls, Outgoing SMS, internet usage, VAS purchases with balance) for 90 days, following actions are liable to be performed

i) For subscribers with less than Rs. 20 balance, all services will be deactivated pending payment of Reactivation Fee for a period of 15 days. Number will be disconnected on non-payment of said Fee within this period.
ii) For subscribers with more than Rs. 20 balance, Automatic Number Retention Scheme will be put into effect - Rs. 20 will be deducted and services will continue for 30 days. If there is no usage till the end of this period,, i) or ii) may come into effect, depending on balance.

Postpaid:

A post-paid customer, in event of fore-seeing non-usage on his mobile, may avail of TRAI mandated "SAFE custody" scheme.



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