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Thread: How to fix the Dell Security Issue! (November 2015)

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    Staff Barani P Karthik's Avatar
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    Sep 2011

    Lightbulb How to fix the Dell Security Issue! (November 2015)

    In response to the recent issue being faced by Dell Laptop Computers, discussed in our last post : Dell gets in trouble with Security Issue again! Hackers exploit Consumers Data though a Loophole!

    We thought of giving a small workaround or a fix to the problem. It has also been posted officially by Dell, clicking here allows you to Download the Instructions. Read the response here.

    There are two available methods to remove the eDellRoot certificate from your Dell computer: an automatic method, and a manual one. We would recommend you go for the easier automatic removal method, but if that doesn’t work for you, you can try the manual method as well. However, first you need to find out whether your computer is actually carrying the vulnerability or not.

    How to check for eDellRoot certificate:

    Step 1: Launch the Certificate Manager tool in Windows. To do this, simply hit the Windows key on your keyboard and type “certmgr.msc” in search, followed by hitting the Enter key.
    Step 2: If prompted by Windows UAC to confirm that you want to make changes to your PC, click Yes.
    Step 3: Navigate to Trusted Root Certification Authorities > Certificates.
    Step 4: Here, look for eDellRoot certificate in the list on the right. If you see it, it means your computer has this security vulnerability.
    Now follow the instructions below to remove it.

    Automatic Removal
    Step 1: To begin, download the official eDellRoot certificate removing tool eDellRootCertFix.exe from Dell here.
    Step 2: Once it’s downloaded, simply launch it and allow the app to make changes to your PC when prompted by Windows UAC.
    That’s it, the tool will quickly hunt down the certificate, and once removed, it will let you know. You may need to restart your computer after the removal is complete.

    Manual Removal
    Step 1: Launch the Task Manager. To do this, you can simply right-click on the Taskbar and then click on Task Manager.
    Step 2: Here, select the Services tab to the right, and then click Open Services located at the bottom of the window.
    Step 3: You are now viewing the Services list. Look for “Dell Foundation Services” in the list and select it.
    Step 4: Once the service has been selected, hit the “Stop the service” button in the left panel to stop this service.
    Step 5: Now head over to File Explorer and navigate to C:\Program Files\Dell\Dell Foundation Services.
    Step 6: Look for the file named “Dell.Foundation.Agent.Plugins.eDell.dll” and delete it. This will not be possible if you don’t stop the service as defined in Step 4 above.
    Step 7: Given the critical nature of the file, you may be prompted to provide administrator privileges to delete the file. So, when asked, click the Continue button to delete the file.
    Step 8: Now you need to run the Certificate Manager tool again by hitting the Windows key on your keyboard and typing “certmgr.msc” in search, followed by hitting the Enter key.
    Step 9: Navigate to Trusted Root Certification Authorities > Certificates.
    Step 10: Here, look for eDellRoot certificate in the list on the right, select it and hit the X button in the toolbar above to delete it. Take great caution when deleting the certificate, and make sure you do not delete anything else.
    Step 11: Windows will now ask you to confirm the removal, click the Yes button to delete the certificate.
    Step 12: Now that the certificate is deleted, it is time to restart the Dell Foundation Services that you stopped in Step 4. Head back to the Services panel via Task Manager, select the “Dell Foundation Service”, and click Start Service.
    Step 13: Reboot your computer.
    That’s it. You are done. Your Dell computer is now free of eDellRoot certificate vulnerability.

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    Last edited by Barani P Karthik; 27-11-15 at 04:04 PM.

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